Shipping Policy

Last updated: December 15, 2025

Thank you for shopping with Deutsches Haus – Authentic German Gifts.
We are committed to delivering your handcrafted German treasures quickly, safely, and reliably.
This Shipping Policy explains how and when your order will be shipped.

1. Processing Times

1.1 Order Processing

Orders are usually processed within 1–3 business days.
Processing times may be slightly longer during peak seasons (especially November and December).

1.2 Made-by-Hand & Seasonal Variations

Many of our items are handcrafted or produced in limited quantities.
If an item requires additional handling time, we will notify you immediately.

2. Shipping Methods & Delivery Times

2.1 United States Shipping

We currently ship within the U.S. using USPS and other trusted carriers.

Typical delivery times:

Standard Shipping: 3–7 business days
Priority Shipping: 2–4 business days

Delivery timelines begin after the order has been processed.

Free Shipping (When Offered)
Free shipping promotions apply only to standard ground shipping unless otherwise stated. Free shipping does not apply to priority, express, expedited, or any other faster shipping methods. Customers selecting an upgraded shipping option will be charged the applicable shipping rate at checkout.

2.2 Tracking Information

All orders include a tracking number emailed to you once your package ships.

2.3 Shipping Delays & Carrier Responsibility

Delivery times are estimates provided by the carrier and are not guaranteed. Once an order has been shipped and a tracking number has been issued, the carrier is responsible for transit and delivery. We are not responsible for delays caused by weather, carrier disruptions, peak holiday volume, customs inspections, or other circumstances beyond our control.

If your tracking information shows a delivery issue, delay, or misrouting, please contact the carrier directly using the provided tracking number. If you need assistance locating your tracking details, we are happy to help.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

Weight
Package size
Destination
Shipping method chosen

Fragile or oversized items may require special packaging to ensure safe delivery.

4. Incorrect or Undeliverable Addresses

Please double-check your address carefully during checkout.
We are not responsible for:

Delays caused by incorrect or incomplete addresses
Packages returned due to incorrect address information
Additional shipping costs for reshipment

If your package is returned to us, we will contact you to arrange reshipment (additional postage may apply).

5. Lost, Delayed, or Stolen Packages

Once a package is handed to the carrier, delivery is out of our control.

5.1 Lost in Transit

If your package is marked “Lost” or has not updated for several days, contact us and we will assist in opening a claim with the carrier.

5.2 Marked as Delivered

If the carrier marks your package Delivered, but you cannot find it:

Check with neighbors
Look around porches or alternate drop-off points
Contact your local postal facility

We cannot replace items marked “Delivered” by the carrier.

6. Damaged Shipments

We package our items carefully, especially fragile wooden pieces.
If your order arrives damaged:

A photo of the item
A photo of the box and packaging
Your order number

We will replace the item or issue a refund, depending on availability.

7. International Shipping

At this time, we only ship within the United States.
International shipping may be added in the future.

8. Holiday Shipping

During the holiday season (November–December), shipping carriers experience higher volume.
We recommend ordering early to ensure timely delivery.

9. Contact Us

For all shipping questions, please contact:

Deutsches Haus – Authentic German Gifts