Our Shipping Policy

Deutsches Haus – Authentic German Gifts

At Deutsches Haus, we take as much care shipping your order as the artisans who made it took crafting it. Every package that leaves our hands carries a piece of German tradition, and we want it to arrive safely and on time.

Processing Times

Most orders are processed and ready to ship within 1–3 business days. During the holiday season — particularly November and December — processing may take a little longer as order volume increases.

Many of our pieces are handcrafted in small quantities. If your order requires additional handling time for any reason, we will reach out to you right away.

Shipping Methods & Delivery Times

We ship throughout the United States via FedEx and other trusted carriers. All orders ship via ground service as standard. If you need faster shipping, please contact us so we may look at other possible options.

Delivery timelines begin after your order has been processed and shipped.

Free Shipping When a free shipping promotion is active, it applies to standard ground shipping only. Customers selecting priority or expedited shipping will be charged the applicable rate at checkout.

Tracking Your Order

Every order ships with a tracking number sent to your email once your package is on its way. If you have any trouble locating your tracking information, just reach out and we’ll help.

Shipping Rates

We keep shipping simple: a flat $9.95 on every order, and free shipping once your order reaches $75. No surprises at checkout, no complicated calculations — just one clear rate, with free shipping as a thank-you on larger orders.

Every piece is packed with real care before it leaves us. Fragile and larger items receive extra padding and protective packaging, because we never cut corners when it comes to getting handcrafted pieces to your door in perfect condition.

Please Double-Check Your Address

We want your order to reach you without any detours. Please review your shipping address carefully at checkout. We are unable to take responsibility for delays or additional shipping costs resulting from an incorrect or incomplete address. If your package is returned to us due to an address issue, we’ll contact you to arrange reshipment — please note that additional postage may apply.

Shipping Delays & Carrier Responsibility

Delivery estimates are provided by the carrier and are not guaranteed. Once your order has shipped and a tracking number has been issued, the carrier assumes responsibility for transit and delivery. We are not responsible for delays caused by weather, carrier disruptions, holiday volume, or other circumstances outside our control.

If your tracking shows a delay or delivery issue, we recommend contacting the carrier directly using your tracking number. We’re always happy to assist if you need help navigating that process.

Lost, Delayed, or Stolen Packages

Lost in transit: If your package hasn’t moved in several days or has been marked lost, please contact us and we will work with the carrier to open a claim on your behalf.

Marked as delivered but not received: If the carrier shows your package as delivered but you can’t locate it, we recommend checking with neighbors, looking around alternate entry points, and contacting your local carrier facility. Unfortunately we are unable to replace items that have been confirmed delivered by the carrier.

Damaged Shipments

We package our pieces carefully — especially anything fragile. If your order arrives damaged, please contact us within 7 days of delivery with the following:

• A photo of the damaged item
• A photo of the box and packaging as received
• Your order number

We will arrange a replacement or refund depending on availability.

Holiday Shipping

The holiday season is our busiest time — and the busiest time for carriers too. To make sure your gifts arrive before Christmas, we strongly recommend ordering by early December. We will do everything on our end to get your order out quickly.

International Shipping

At this time we ship within the United States only. We hope to offer international shipping in the future.

Questions?

We’re happy to help with anything shipping related. Reach out anytime through our contact form.

Deutsches Haus – Authentic German Gifts