We want you to be happy with your purchase. We offer
a 100% satisfaction guarantee on our products. If you are unhappy
with your purchase, we will refund your money - no questions asked
- guaranteed. To learn about our exchange and refund policy, click
Safe Shopping Guarantee
Our guarantee protects you while you shop, so that
you never have to worry about credit card safety.
We guarantee that every transaction you make at Deutsches
Haus will be 100% secure. You will pay nothing if unauthorized
charges are made to your card as a result of shopping at deutscheshaus.com.
We do not store your credit card information on our
servers as some companies do. This prevents hackers from gaining
possible access to your information. Your credit card numbers are
kept safe with our merchant. Even we do not have access to your
numbers. The only information Deutsches Haus is able to obtain
about you is the information you fill out on our order form in
order to communicate with you and ship your order. You can be assured
your information will be kept safe! Read
more about how we keep your credit card information secure.
Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50.00 of fraudulent charges. If
it turns out that your bank does hold you liable for any of this
$50.00, we will cover the entire amount, up to the full $50.00.
We will cover this liability only if the unauthorized use of your
credit card was through no fault of your own from purchases you
made on-line at deutscheshaus.com.
In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance with its
reporting rules and procedures.
We use secure server software (SSL) which is the
industry standard and one of the best types of software available
today for secure commerce transactions. It encrypts all of your
personal information, including your credit card number, name,
and address, so that it can't be read while the information travels
over the Internet. When you are ready to enter in your credit card
number and personal information, just be sure to look at the bottom
right of your browser window. You should be seeing a gold "locked" padlock
which indicates that your information is being kept safe.
Other options are available if you still prefer not
to order on-line!
You can call us at 1-651-344-6250 (Mon-Fri, 9-5pm cst) . You may also mail or fax your
order using our order