Product Guarantee

We want you to be happy with your purchase. We offer a 100% satisfaction guarantee on our products. If you are unhappy with your purchase, we will refund your money - no questions asked - guaranteed. To learn about our exchange and refund policy, click here.

Safe Shopping Guarantee

Our guarantee protects you while you shop, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at Deutsches Haus will be 100% secure. You will pay nothing if unauthorized charges are made to your card as a result of shopping at deutscheshaus.com.

We do not store your credit card information on our servers as some companies do. This prevents hackers from gaining possible access to your information. Your credit card numbers are kept safe with our merchant. Even we do not have access to your numbers. The only information Deutsches Haus is able to obtain about you is the information you fill out on our order form in order to communicate with you and ship your order. You can be assured your information will be kept safe! Read more about how we keep your credit card information secure.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If it turns out that your bank does hold you liable for any of this $50.00, we will cover the entire amount, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card was through no fault of your own from purchases you made on-line at deutscheshaus.com.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use secure server software (SSL) which is the industry standard and one of the best types of software available today for secure commerce transactions. It encrypts all of your personal information, including your credit card number, name, and address, so that it can't be read while the information travels over the Internet. When you are ready to enter in your credit card number and personal information, just be sure to look at the bottom right of your browser window. You should be seeing a gold "locked" padlock which indicates that your information is being kept safe.

Other options are available if you still prefer not to order on-line!
You can call us at 1-651-344-6250 (Mon-Fri, 9-5pm cst) . You may also mail or fax your order using our order form.