Deutsches Haus
Returns & Exchange Policy

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Our Returns & Exchange Policy

We offer a 100% satisfaction guarantee on our products. If you are unhappy with your purchase, we will refund your money - no questions asked!

We will accept your return or exchange even if it's only because you just don't like it, you changed your mind or for whatever reason you choose! The only condition we require is that if you are returning for these reasons, the item must be returned in "store bought condition".

If you need to return a product, please contact us so that we many assist you. Some items require special packaging and handling to avoid breakage.

Exchanges and returns will be accepted within 30 days from the time you receive your order. Shipping under these circumstances will be paid by you unless of course you should receive the item damaged. If you have purchased a fragile item and need to return it, we recommend that you insure the package and enclose a copy of your receipt. (Your receipt is your copy of the order confirmation we email to you or enclosed with your package if you phoned in your order).

We do not accept returns on opened music cds.

Please allow up to two billing cycles for return credit to appear on your credit card statement. Sorry, but we are unable to refund shipping and handling charges unless you have received the item damaged.

Payment Information

The following forms of payment are accepted:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Personal Check, Money Order or Cashier's Check

If you prefer to mail in a check, you may simply add your items to the cart and choose "To be Mailed or Faxed " as the form of payment. Your order will be received on our end and will be held until we receive payment. Payment by personal check will take additional time for shipping as we need 10 business days for your check to clear the bank.

If you still prefer not to place your order online you may use our order form and mail to:

Deutscheshaus/GSTT Co.
1314 310th Avenue
Frederic, WI 54837

Fax: 1-866-631-3067

Your credit card will show your charge as coming from "GSTT Co".

Read about how we keep your credit card information secure.

Shipping Information

All orders are shipped via the United States Postal Service via the shipping method you choose.

We ask that you allow one to two days for order processing. In most instances this may be even sooner. Please note that weekends are not counted as shipping days. Express Mail orders are shipped the same day if received by 10am cst.

Your order is inspected and packed with care before being shipped. A shipping notice will be sent to you on the day your order ships to the email address you provided when you placed your order.

International Orders
We ship worldwide. Our International shipping rates are estimates only and may be subject to change. This can sometimes be due to packages getting into dimensional weights. We will contact you if this should be the case. Please note that you may be subject to import taxes duties and fees.

A note on First Class Mail International shipments:
If you should choose First Class Mail International as your shipping choice, a tracking number will be assigned to your package, but please be advised that this number is only traceable to the port where it leaves our country. Once in your country, the package is no longer traceable and the delivery time frame can vary greatly depending on the country it is being shipped to. We have seen some packages take just a matter of days and others up to two months. Although this is one of the cheapest shipping methods, we would just like you to be aware that there are no guarantees nor will you be able to track the package once it leaves the USA.

**Please note that we do not ship partial shipments on International orders. We will notify you and your order will be held until the entire order can be shipped.

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