Our Returns & Exchange Policy

We offer a 100% satisfaction guarantee on our products. If you are unhappy with your purchase, we will refund your money - no questions asked!

We will accept your return or exchange even if it's only because you just don't like it, you changed your mind or for whatever reason you choose! The only condition we require is that if you are returning for these reasons, the item must be returned in "store bought condition".

If you need to return a product, please contact us so that we many assist you. Some items require special packaging and handling to avoid breakage.

Exchanges and returns will be accepted within 30 days from the time you receive your order. Shipping under these circumstances will be paid by you unless of course you should receive the item damaged. If you have purchased a fragile item and need to return it, we recommend that you insure the package and enclose a copy of your receipt. (Your receipt is your copy of the order confirmation we email to you or enclosed with your package if you phoned in your order).

We do not accept returns on opened music cds.

Please allow up to two billing cycles for return credit to appear on your credit card statement. Sorry, but we are unable to refund shipping and handling charges unless you have received the item damaged.

Payment Information

The following forms of payment are accepted:

• Visa
• MasterCard
• Discover
• American Express
• Personal Check, Money Order or Cashier's Check

If you prefer to mail in a check, you may simply add your items to the cart and choose "To be Mailed or Faxed " as the form of payment. Your order will be received on our end and will be held until we receive payment. Payment by personal check will take additional time for shipping as we need 10 business days for your check to clear the bank.

If you still prefer not to place your order online you may use our order form and mail to:

Deutscheshaus/GST Co.
2412 145th Street
Luck, WI 54853

Fax: 1-866-631-3067

Your credit card will show your charge as coming from "GST Co".

Read about how we keep your credit card information secure.

Shipping Information

All orders are shipped via the United States Postal Service via two shipping methods - Priorty Mail and Express Mail. We prefer these two methods over Parcel Post for the simple fact that faster shipping equals less breakage and damage. We have tried other shippers and have found that the US Postal Service gives us the best service with the least amount of claims. in fact, it is very seldom we ever experience breakage or damage.

We ask that you allow one to two days for order processing. In most instances this may be even sooner. Please note that weekends are not counted as shipping days. Express Mail orders are shipped the same day if received by 10am cst.

Your order is inspected and packed with care before being shipped. A shipping notice will be sent to you on the day your order ships to the email address you provided when you placed your order.

We ship orders worldwide. Please note that our shipping rates are close estimates of your actual cost. This may be subject to change and we will contact you if this is the case. We will not be held responsible for any possible import taxes, duties or fees.